Cloud service providers, including cloud backup, support a lot of clients, but typically, they do not modify contracts to accomplish individual demands. For such reason, majority of public cloud service providers give almost similar services to all of their customers regardless of their needs. Such types of services might have some kind of associated risks. In order to reduce these risks, it is necessary that service consumers and service providers get agreed on certain targets and expectations.
Service consumers always want to defend their interests. When cloud services are not customized, service providers must give assurance across areas like service level agreements (SLAs), technical demands and data ownership. Consumers and service providers need to share some responsibilities; and each party should play its role in order to achieve business goals.
If you are a pubic cloud consumer, you have some legal rights and responsibilities:
Ownership of Data
The cloud is a repository for reliable data storage. Consumers are given an option to store their valuable data to a remote server (either on the service provider's servers or on third party servers). However, regardless of where the data is stored in the cloud, data ownership won't change -- the cloud consumer continues to own, manage and use the data that is stored in the offsite servers. On the other hand, the remote servers are supervised and maintained by the service provider. As a custodian, the service provider must secure the data to prevent any illegal access, unless and until consumer gives permission for data access. When agreement is signed between service provider and the cloud consumer, there must be a clause concerning ownership of data whereas vendor cannot have any privilege to use or access data.
Service Level Agreement
It is the right of the consumer to demand and receive services that are signed as per the Service Level Agreement. SLA is written when the consumer selects a cloud service and signs on given agreement. It is the responsibility of service provider to inform the consumer about recovery points and times (RPO and RTO), methods that will be used for data recovery, and what procedures would be followed. The SLA must clearly explain the levels of service in a way that is easy to comprehend to the new consumer. Whatever level of service is selected, it must meet the needs of the business.
Notification about Current Changes in Service
The consumer has the right to get informed concerning latest changes in delivery services by the cloud service provider. When modifications in delivery of service directly impact on business of the consumer, it becomes obligatory to notify consumer about such changes.
The cloud consumer has the right to get notified regarding technical restraints of the cloud service. Moreover, the service provider is accountable for informing the consumer about particular requirements for the installation / deployment of the service.
Detail of Legal Requirements
The cloud service provider is bound to update its consumers about particular legal jurisdictions or legal requirements within which the cloud services are delivered. This is important because service consumers at times overlook legal issues related to assigned services.
Differences of Private Cloud
Utilizing a public cloud can be cost effective but, as you can see, has its limitations. At EVS Corporation, we are a private cloud that gives us ability to provide more options and better service to our customers. With our plans, we can customize what data is backed up, the timeframe to retain that data, and the SLAs for backup and recovery. In addition, many public cloud backups will only return your data to you in times of recovery. With EVS, you get access to our engineers who will help you get your business back up and running. We will work with you until you’re satisfied.
Interested in our backup and recovery solutions? Find out more by contacting us today!